PRIVACY POLICY
At Fitvero, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
INFORMATION WE COLLECT
- Name, phone number, email address, and shipping address when you place an order
- Payment details processed securely through our payment partners (we do not store your card information)
- Browsing information such as pages visited, products viewed, and device/browser type
- Any information you share with us via WhatsApp, contact forms, or customer support
HOW WE USE YOUR INFORMATION
- To process and deliver your orders
- To communicate order updates, offers, and promotions (you can opt out anytime)
- To improve our website, products, and customer experience
- To prevent fraud and ensure secure transactions
COOKIES
Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies through your browser settings, though some site features may not work properly.
SHARING OF INFORMATION
We do not sell or rent your personal information to third parties. Information may be shared only with:
- Courier/delivery partners, to fulfill your order
- Payment processors, to complete transactions
- Legal authorities, if required by law
DATA SECURITY
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online platform can guarantee 100% security.
YOUR RIGHTS
You may request to access, update, or delete your personal information by contacting us at the details provided below.
RETURN & EXCHANGE POLICY
Items are eligible for return or exchange within 7 days of delivery.
Products must be unused, unwashed, and in their original packaging with tags intact.
To initiate a return, contact us at our WhatsApp or email with your order number and reason for return.
Once the returned item is received and inspected, it will be processed for exchange or refund as applicable.
REFUND POLICY
Approved refunds will be processed as cash back within 15 days from the date the return request is confirmed.
Refunds will be issued through the original payment method or bank transfer, as applicable.
Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect item sent by Fitvero.
PRIVACY POLICY
At Fitvero, we value your trust and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices you have.
- Name, phone number, email address, and shipping address when you place an order
- Payment details processed securely through our payment partners (we do not store your card information)
- Browsing information such as pages visited, products viewed, and device/browser type
- Any information you share with us via WhatsApp, contact forms, or customer support
- To process and deliver your orders
- To communicate order updates, offers, and promotions (you can opt out anytime)
- To improve our website, products, and customer experience
- To prevent fraud and ensure secure transactions
Our website uses cookies to enhance your browsing experience, remember your cart, and analyze site traffic. You can disable cookies through your browser settings, though some site features may not work properly.
We do not sell or rent your personal information to third parties. Information may be shared only with:
- Courier/delivery partners, to fulfill your order
- Payment processors, to complete transactions
- Legal authorities, if required by law
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online platform can guarantee 100% security.
You may request to access, update, or delete your personal information by contacting us at the details provided below.
RETURN & EXCHANGE POLICY
Items are eligible for return or exchange within 7 days of delivery.
Products must be unused, unwashed, and in their original packaging with tags intact.
To initiate a return, contact us at our WhatsApp or email with your order number and reason for return.
Once the returned item is received and inspected, it will be processed for exchange or refund as applicable.
REFUND POLICY
Approved refunds will be processed as cash back within 15 days from the date the return request is confirmed.
Refunds will be issued through the original payment method or bank transfer, as applicable.
Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect item sent by Fitvero.